Terms & Conditions
The transportation of passengers and baggage is governed
by the terms and conditions of the Passenger Ticket Contract
contained in the Passenger Cruise Ticket. Your acceptance
of the Passenger Ticket Contract and acceptance of passage
on the vessel constitute acceptance of the terms, conditions
and information contained in this brochure and the Passenger
Ticket Contract. The Passenger Ticket Contract contains information
that affects your legal rights, and we recommend you read
the terms carefully.
NCL is not responsible or liable for typographical
errors, omissions or misprints. NCL further reserves the right
to correct or amend the brochure or website. This web page
may be withdrawn by NCL at any time, in its sole discretion,
without notice to any party.
Baggage Loss or Damage
Baggage lost or damaged when boarding or disembarking
the ship must be reported and an Irregularity Report must
be filed with the Purser's Office or NCL personnel prior to
ship's departure from port or prior to leaving the local customs
area. NCL will not be responsible for any loss or damage which
is not so reported. Any liability for loss or damage to personal
baggage shall be limited to $100 per passenger or otherwise
in accordance with the Passenger Ticket Contract provisions.
Passengers' baggage and property are transported, stored and
handled at owners' risk at all times. NCL strongly urges you
to insure all baggage and personal effects prior to leaving
your residence.
Back to Top
Guarantee and Rate
Once we have received your deposit or full payment,
the cruise rate is secure except in the event of substantial
increases in operating costs, tariffs or taxes prior to the
sailing date. In such cases, we reserve the right to add a
surcharge. If you select an Air/Sea package, additional governmental
taxes and customs fees may apply. All assessed government
or quasi-government fees and taxes are subject to change without
notice at any time, and we reserve the right to add a surcharge
for these fees and taxes whether you have a confirmed booking
under deposit or have made final payment. All rates and information
in this brochure were in effect at time of printing and are
subject to change.
Back to Top
Passengers with Special Needs
Whenever possible, NCL will try to accommodate passengers
with special needs. (Please see "
What
You Need To Know") However, the following conditions
apply:
-
Any physical disability or medical condition that requires
special treatment or attention must be reported to NCL's
Passenger Courtesy Department when the reservation is
made.
-
NCL has the right to refuse or revoke passage to anyone
who, in its judgment, is in a physical or mental condition
unfit for travel or who may require care beyond that which
NCL can provide.
-
NCL reserves the right to deny participation in certain
activities based on past or present medical conditions.
For questions about eligibility, please contact our Passenger
Courtesy Department.
-
All passengers with disabilities must be self-sufficient
and should travel with a passenger who will provide any
assistance needed during the cruise or in the event of
an emergency.
-
Passengers who use a wheelchair must provide their own
small, collapsible type and may find certain areas of
the ship inaccessible. Please note that there is a 5"-6"
riser in regular stateroom bathrooms, and bathroom doors
are 20"-22" wide. There are wheelchair accessible
staterooms available in various categories
Back to Top
Itinerary Changes
In the event of strikes, lockouts, stoppages of
labor, riots, weather conditions, mechanical difficulties
or any other reason whatsoever, NCL has the right to cancel,
advance, postpone or substitute any scheduled sailing or itinerary
without prior notice. NCL shall not be responsible for failure
to adhere to published arrival and departure times for any
of its ports of call. NCL may, but is not obliged to, substitute
another vessel for any sailing and cannot be liable for any
loss to passengers by reason of such cancellation, advancement,
postponement or substitution. Reservations are subject to
change or cancellation in the event of a full-ship charter,
and in such event, NCL shall refund all passage moneys paid
by the passenger.
Back to Top
Medical Services
A physician and a nurse are on board for each sailing.
Please note that we are equipped to provide only basic medical
care; we cannot offer care for conditions requiring specialized
expertise or equipment. Passengers with such conditions, or
in the event of an emergency situation, may be evacuated at
their expense.
Back to Top
Minors
A passenger under 21 years of age must be accompanied
in the same or connecting stateroom by a passenger 21 years
or older who expressly agrees to be responsible for the under
21 passenger throughout the cruise. This includes, but is
not limited to, preventing the purchase or consumption of
alcohol and preventing the violation of any ship rules. If
the accompanying adult is not the minor's parent or legal
guardian, a notarized parental/guardian consent letter that
authorizes the minor's travel and further authorizes medical
treatment in case of an emergency must be delivered to an
NCL representative at the pier.
An authorization letter is only required for guests
under the age of 18.
Failure to produce this letter at embarkation may
result in boarding being denied with no refund provided. Note:
Two people under the age of 21 may travel together in the
same stateroom without someone over the age of 21 in the same
stateroom, if they purchased the cruise under the family plan
and have at least one person who is 21 years or older in the
adjoining stateroom.
Back to Top
Payment and Cancellation Policy
All passengers, including 3rd and 4th berth
passengers must pay the deposits set forth in the following
table for the applicable cruise within 7 days of booking the
reservation and must pay the final payment within the time
prescribed in the table for the applicable cruise. Group passenger
policies may differ.
If changes are made to an Air/Sea booking requiring
new tickets to be issued, there will be an additional charge
of $25 per person. There is a $25 service fee for copies of
airline tickets after passengers have sailed. Requests should
be sent to the NCL Documentation Department with a check for
$25 per passenger copy (allow 2 weeks for processing). There
is an $18 charge to have documents sent overnight Airborne.
This is available upon request. We cannot accept Agents’
Federal Express(r) or Airborne(r) account numbers.
Cancellation must be telephoned to our Reservations
Department by your travel agent. Depending on when you cancel
your cruise, cancellation charges will be assessed as follows:
No refunds will be made in the event of interruption
or cancellation by any passenger after commencement of the
cruise.
Requests for refunds must be in writing to NCL. Cruise
tickets, air tickets, transfer coupons and/or vacation package
vouchers must be returned before a refund can be made. Refund
processing time is about 3 to 4 weeks. Air tickets issued
by our Air/Sea Department for passengers on our Air/Sea programs
are refundable only to Norwegian Cruise Line. Group passenger
policies may differ. NCL's Payment and Cancellation Policy
is subject to change without notice.
All passengers, including third and fourth berth passengers,
must pay the deposit set forth in the following table for
the applicable cruise within seven days of booking the reservation
and must pay the final payment within the time prescribed
in the table for the applicable cruise. Group passenger policies
may differ. An additional deposit may be required for holiday
sailings. If changes are made to an Air/Sea booking, there
will be an additional charge which may vary from $25 to the
entire amount paid. Should you wish to change your Air/Sea
booking, please contact NCL to determine the amount of the
additional charge. There is a $25 service fee per ticket for
copies of airline tickets after passengers have sailed. Any
of the foregoing requests should be directed to the NCL Documentation
Department with a check made payable to Norwegian Cruise Line
for the appropriate amount (allow two weeks for processing).
If you request the documents be sent overnight, there is a
fee. We cannot accept travel agents' account numbers.
|
|
Length
of Cruise |
Deposit
(per person) |
Air
Deposit (per person) |
Final
Payment Due |
Final
Payment Due Holiday Sailings Only |
Cruises
7 days or less (excluding Hawaii) |
$250 |
$0 |
75
days prior to sailing |
90
days prior to sailing |
Cruises
8 days or more (excluding Hawaii) |
$400 |
$0 |
75
days prior to sailing |
90
days prior to sailing |
Garden
Villa Category A1 |
$2,500 |
$0 |
90
days prior to sailing |
90
days prior to sailing |
Hawaii
Cruises |
$250 |
$50 |
75
days prior to sailing |
90
days prior to sailing |
Hawaii
Cruises (8 plus days) |
$400 |
$50 |
75
days prior to sailing |
90
days prior to sailing |
Back to Top
Cancellation Fees on Cruise Fares,
Air Add-ons, Land Packages and Other Add-on Charges
Cancellation fees for cruise, air, land and other charges
will follow the schedule below and apply to all passengers
on the reservation. Cancellation fees for air, land and other
add-on charges will apply even if the reservation is not canceled
in full. Gateway changes for air and name changes for cruise,
air, land and other add-ons are considered cancellations.
Cancellations must be telephoned to our Reservations Department
by your travel agent. Depending on when the cruise is canceled,
cancellation charges will be assessed as follows:
Cancellation
Fee Schedule |
Length
of Cruise |
Days
Prior to Departure Date |
Cruise
Canc'l Fee |
Air
Canc'l Fee |
Land
Canc'l Fee |
Add-on
Canc'l Fee |
|
Cruises
7 days or less (excluding Hawaii) |
90
- 76 days (Holiday Only) |
Deposit |
$200 |
$50 |
10% |
|
75
- 30 days |
Deposit |
$100
/ $200 Holiday Only |
$0
/ $50 Holiday Only |
10% |
|
29
- 8 days |
50% |
$200 |
100% |
50% |
|
7
days or less |
100% |
100% |
100% |
100% |
|
Cruises
8 days or more (excluding Hawaii) |
90
- 76 days (Holiday Only) |
Deposit |
$200 |
$50 |
10% |
|
75
- 46 days |
Deposit |
$100
/ $200 Holiday Only |
$0
/ $50 Holiday Only |
10% |
|
45
- 30 days |
50% |
$200 |
$0
/ $50 Holiday Only |
50% |
|
29
- 8 days |
50% |
$250 |
100% |
50% |
|
7
days or less |
100% |
100% |
100% |
100% |
|
Garden
Villa Category A1 |
90
- 76 days (Holiday Only) |
Deposit |
$200 |
$50 |
10% |
|
90
- 76 days |
Deposit |
$0
/ $200 Holiday Only |
$0
/ $50 Holiday Only |
10% |
|
75
- 46 days |
Deposit |
$100
/ $200 Holiday Only |
$0
/ $50 Holiday Only |
10% |
|
45
- 30 days |
50% |
$100
/ $200 Holiday Only |
$0
/ $50 Holiday Only |
50% |
|
29
days or less |
100% |
100% |
100% |
100% |
|
Hawaii
Cruises
(of
any length) |
From
time of air deposit to 91 days (Holiday Only) |
$0 |
$50 |
$0 |
$0 |
|
From
time of air deposit to 76 days |
$0 |
$50 |
$0 |
$0 |
|
90
- 76 days (Holiday Only) |
Deposit |
$50 |
$50 |
10% |
|
75
- 46 days |
Deposit |
100% |
$0
/ $50 Holiday Only |
10% |
|
45
- 8 days |
50% |
100% |
100% |
50% |
|
7
days or less |
100% |
100% |
100% |
100% |
-
Reservations that are not paid in full by the final payment
due date are subject to cancellation and in the event
a reservation is canceled, a cancellation fee will apply.
-
No refunds will be given on any cruise for no-shows.
-
No refunds will be made in the event of interruption
or cancellation by any passenger after the cruise begins.
-
Name changes and departure date changes are considered
reservation cancellations and are subject to the above
cancellation fees.
Requests for refunds must be in writing to NCL. Cruise tickets,
air tickets, transfer coupons and/or vacation package vouchers
must be returned before a refund can be made. Refund processing
time is about three to four weeks. Air tickets issued by our
Air/Sea Department for passengers on our Air/Sea Programs
are refundable only to NCL. Group passenger policies may differ.
Payment and cancellation charges may differ by promotion.
Back to Top
Pregnancy
Pregnancy must be regarded as a medical condition.
An expectant mother's application for passage must be accompanied
by a medical certificate establishing her due date and fitness
to travel, and acceptance is subject to the following conditions:
-
NCL will not be responsible or liable for any complications
of pregnancy which arise or occur during the cruise.
-
NCL will not accept passengers who will have entered
their 24th week of pregnancy by the time their travel
with NCL concludes.
-
For further information, please contact our Passenger
Courtesy Department.
Back to Top
Refusal of Passage
NCL reserves the right to decline to accept or retain
any person as a passenger on the cruise at any time. Each
passenger - or if a minor, his/her parent or guardian - shall
be liable to and reimburse NCL for all damage to the ship
and its furnishings, equipment and property caused by any
willful or negligent act or omission on the part of the passenger.
The ship's captain may refuse transportation to any passenger
or may require any passenger to disembark who, in the sole
discretion of the ship's captain, is believed to be dangerous
to himself or herself, or others, or disturbs NCL's other
passengers or crew. Such passenger may be left at any port
or place the ship calls without any liability to NCL. NCL
shall not be required to refund any portion of the fare paid
by any passenger who must leave the ship prematurely for any
of the reasons set forth in this paragraph or who voluntarily
disembarks or leaves the ship for any other reason, nor shall
it be responsible for lodging, medical care expenses, meals,
return transportation or other expenses incurred by the passenger.
Back to Top
Transportation Liability
In arranging for the transportation of passengers
to and from the vessel or for excursions, accommodations or
any other activities away from the vessel, NCL does so only
as a convenience to the passenger. The passenger hereby agrees
that NCL shall not be liable or responsible in any respect
for any property damage or personal injury arising from the
selection of any mode of transportation, accommodation, excursion
or activity on the passenger's behalf.
-
NCL disclaims any responsibility for personal injury
or property damage arising out of the acts, omission or
negligence of any air carrier, hotel, restauranteur or
other provider of services offered in addition to the
ship's cruise, such as concessionaires operating photography,
shops, beauty salon, laundry, gaming, etc.
-
NCL shall not be responsible for any damage or inconvenience
caused by late air, car or motorcoach arrivals, nor for
any personal injuries or loss or damage to baggage or
other property occurring off the vessel.
-
Any liability for loss or damage to personal baggage
is in accordance with the Passenger Ticket Contract provisions.
Passengers' baggage and property are transported, stored
and handled at owners' risk at all times.
-
NCL is not responsible or liable for any loss, theft,
pilferage, damage or delay to passengers' baggage or personal
effects. Air, car, motorcoach and ground transfer shall
be the responsibility of the provider of the services
and in accordance with applicable limitations.
-
As a convenience to passengers, NCL may sell tickets
for shoreside tours or arrange other services which are
operated by independent contractors, but NCL shall not
be responsible in any way whatsoever for any damage, loss,
injury or death arising out of any service provided ashore
or by any airline, motel, hotel, ground carrier or any
other provider of any of the services provided or offered
in addition to the ship's cruise.
-
NCL also reserves the right to change or abandon all
or any part of a tour program or other services provided
by third parties and to change the itinerary whenever
advisable or necessary. In this case, NCL will not be
responsible for any losses or expenses caused by reason
of such changes or abandonment.
-
NCL's responsibility does not extend beyond the vessel.
Therefore, any arrangements made by or for passengers
either before boarding the ship or whenever disembarking
entirely from the ship are at the passengers' own risk.
Passengers going ashore on their own are responsible for
reboarding the ship prior to departure from port.
Back to Top
Applicable Law and Forum
Any and all disputes or matters whatsoever incident
to, arising from or connected with the Passenger Ticket Contract
or your cruise shall be governed by the general maritime law
of the United States of America, including its conflicts of
law principles. Furthermore, all disputes and matters whatsoever
incident to, arising from or connected with this Passenger
Ticket Contract or your cruise, including, without limitation,
personal injury, illness or death, shall be litigated, if
at all, by you individually and not as a member of any class
against NCL before a court of proper jurisdiction located
in Miami-Dade County, Florida, U.S.A., to the exclusion of
the courts of any other country, state, city or county. Passenger
hereby waives any venue or other objection that may be available
to any such action or proceeding being brought in said court.
The limitations set forth in this Section shall also apply
to, and be for the benefit of, any agents, independent contractors,
concessionaires and suppliers of NCL.
Back to Top
Your Travel Agent
Your travel agent acts for you in making the arrangements
for your cruise and any related travel, lodging and tours.
NCL cannot be responsible for the financial condition or integrity
of any travel agent utilized by you. NCL is not responsible
for any representations or conduct of your travel agent, including,
but not limited to, failure to remit your deposit or other
funds to NCL, for which you shall at all times be liable to
NCL, or any failure to remit a refund from NCL to you.
Back to Top
Safety and Security
NCL visits a large number of ports in numerous countries
around the world. At any given moment there are likely to
be "trouble spots" in the world in terms of crime
and/or war or terrorist actions. Accordingly, it may be necessary
to change the published cruise or shore excursion itinerary.
Any such changes are for your safety and beyond NCL's control.
While NCL endeavors to provide reasonable protection for your
comfort and safety on board its ships, NCL cannot guarantee
freedom from all risks associated with war, terrorism, crime
or other potential sources of harm. NCL reminds all passengers
that they must ultimately assume responsibility for their
actions while ashore. The U.S. Department of State and other
similar government agencies regularly issue advisories and
warnings to travelers giving details of local conditions in
specified cities and countries according to the agency's perception
of risks to travelers. NCL strongly recommends that passengers
and their travel professionals obtain and consider such information
when making travel decisions.
Back to Top
|
