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Pre Cruise
Question: How can I get information on Princess' fares and
availability?
Answer: For fare and availability information not listed under the
"Specials" link in our website, please call 1-800-840-5881.
Question: What kind of weather should I expect during my cruise?
Answer:
Click here for a list of high and low temperatures in Princess'
destinations to help you plan your vacation.
Question: How many formal/smart casual nights are scheduled for my
cruise?
Answer: When you're in port, evening dress is casual, slacks,
sweaters, blouses, open-neck shirts, etc. are typically worn. Shorts,
cut-off T-shirts, "torn" jeans and bare feet are not permitted in the dining
room. For semi-formal evenings, passengers dress as they would for a fine
restaurant at home, with ladies in skirts/dresses/ pantsuits and gentlemen
wearing a sports coat or suit. Tuxedo rental can be arranged prior to the
cruise on certain itineraries. On formal nights,
ladies prefer evening gowns or cocktail dresses and men turn out in tuxedos,
dinner jackets, or dark suits.
See the chart for general dress code schedule.
Question: Where can I rent a tuxedo for my cruise?
Answer: Cruiseline Formal wear delivers a beautifully tailored tuxedo
directly to your stateroom. You may contact this company by calling their toll-free number,
1-800-551-5091.
Question: When will my cruise documents/Adventures Ashore brochure
and tour reservation forms be sent?
Answer: The following schedule gives the standard guidelines for
mailing documents.
US locations
21 or more days prior to departure- United States Postal Service 20 - 13
days prior to departure- Fedex 2 day service 12 - 01 days prior to
departure- Fedex overnight service
Canadian locations 6 or more days prior to departure- To our agent via Fedex
for distribution in Canada 5 - 1 prior to departure- Fedex international
service Outside US & Canada Regardless of days prior to departure- FEDEX
International
Question: What pier does the ship dock at and where is it located?
Answer: Passengers who are driving should arrive at the pier two or
three hours prior to sailing. For your own convenience, please do not arrive
earlier as boarding will not have commenced. For sailings from Port
Everglades, Vancouver, San Francisco, and Los Angeles harbor, you may obtain
information and parking rates by calling these numbers:
| Port Everglades at Terminal 2 |
954-462-7287 |
| Vancouver |
800-665-0050 |
| San Francisco - Pier 35 : |
415-495-3909 |
| Los Angeles Harbor Pier 93 |
310-547-4357 |
| New York |
212-246-5924 |
| Boston |
617-918-6208 |
Post Cruise
Question: I have taken a Princess Cruise recently and have some
feedback, where do I submit this information?
Answer: To submit your feedback regarding a Princess Cruise you have
taken, please send your correspondence to:
Princess Cruises
Passenger Relations Department
24305 Town Center Drive
Santa Clarita, CA 91355
*All correspondence is handled in the order in which it is received.
Therefore, we kindly ask that you allow approximately 4 to 6 weeks (subject
to change) for a response.
Question: My luggage was lost or damaged, or I left a piece of
luggage onboard, whom do I contact about this?
Answer: If your luggage has been lost or damaged, or to inquire about
an item that you left onboard, please contact our Lost and Found Department
at 1-800-PRINCESS ext: 30220.
Question: I'd like to access my shipboard folio, how do I do this?
Answer: For questions regarding your shipboard folio, or to request a
copy of your shipboard folio, please write to the Passenger Relations
Department at the address provided above.
Question: Where can I get more information about a purchase I made
from the salons onboard?
Answer: If your inquiry pertains to purchases from the salons
onboard, please contact Steiners Transocean at 1-800-772-7911.
Question: Where can I inquire about merchandise purchased on a
shipboard-recommended store?
Answer: If you wish to inquire about merchandise purchased at one of
the shipboard-recommended stores in the in the port cities in Panama Canal,
Caribbean, and Mexico (not our onboard jewelry store), please contact
ONBOARD MEDIA at 305-673-0400.
The Onboard Experience
Question: What is the alcohol policy onboard Princess Cruises?
Answer: We kindly request that you do not bring alcoholic beverages
(other than wine and/or champagne) onboard for consumption. Alcoholic
beverages that are purchased duty free from the ship's gift shop or at ports
of call will be collected for safekeeping and delivered to your stateroom on
the last day of the voyage. A member of our Security Staff will be at the
gangway to assist with the storage of your alcoholic beverage purchases.
Question: What are the age restrictions for alcohol consumption and
access to the casino and disco?
Answer: The legal drinking age of 21 years is always observed onboard
and proof of age may be required. All onboard staff are trained to take
seriously their responsibility to not serve alcohol underage passengers. The
age restrictions are clearly posted in the bars. Entry into the disco is
limited to passengers 18 years and older. Be sure to check with the child
and teen centers, however, for special disco events designed just for kids.
Children under the age of 18 are welcome in the gymnasium, spa and jacuzzi;
and also in the evening entertainment show lounges when accompanied by a
parent or guardian.
In line with domestic age limits, as well as Princess' company policy, the
casino is reserved for passengers 21 years and older. Additionally, only
those passengers 21 years and older will be allowed to purchase or consume
alcohol. For those whose age is questionable, picture identification may be
requested.
Question: What are the tipping guidelines for my cruise?
Answer: A charge of $10 per person per day for Dining and Stateroom
Personnel will be automatically added to the passenger's shipboard account.
We are confident that passengers will find the services onboard exemplary
and should a passenger wish to reward a staff member for service "above and
beyond", they may do so by adding to the automatic gratuity. Similarly, if a
passenger feels that the service levels fall short of his/her expectation,
then they may subtract from the automatic gratuity amount simply by visiting
the Purser's Desk onboard and requesting the change. It is important to
remember that passengers will be able to increase, decrease or remove the
automatic gratuities at their discretion.
- Gratuities for other shipboard staff such as Casino dealers and Spa
Personnel is at the passenger's discretion.
- Please note that a 15% gratuity is automatically added to all bar
tabs.
Technical Programs
Question: What's wrong with the web cam?
Answer: The picture will refresh every 6 minutes automatically. If
the image does not appear to be updating, hold the shift key and select
"Reload" from your right-click menu, or the control key and click on the
Macintosh menu if you're on a Mac.
Question: Why can't I get through to the ship on 1- 900-CALL SHIP?
Answer: 1-900-CALL-SHIP has been disconnected. The new number is
1-900-329-SHIP
(1-900-329-7447).
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Ready to go?
Call Janet toll free
1-800-840-5881 |
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